Refund and Returns Policy

Last Updated: February 22, 2026

Thank you for choosing AMTPC. We value your satisfaction and aim to provide a transparent, hassle-free shopping experience. By making a purchase on our website, you agree to the terms outlined below.

1. Return & Exchange Window

• General Returns: You have 14 days from the date of delivery to request a return or exchange for eligible items.
• Defective Products: If a product has a manufacturing defect, you must notify us within 15 days of receipt for a replacement or refund.

2. Eligibility Requirements

To qualify for a return or exchange, the item must meet the following criteria:

• The product must be in original, unused, and unassembled condition.
• It must be in the original packaging (box/case) including all accessories, manuals, warranty cards, and cables.
• You must provide the original purchase invoice or valid proof of purchase.
• The product’s barcode or serial number must not have been scanned for activation or subscription.

3. Non-Returnable Items

The following items cannot be returned or exchanged unless they possess a verified manufacturing defect:

• Software and Digital Downloads: Any product involving a digital key or license.
• Opened Peripherals: Mice, keyboards, or headsets where the seal is broken.
• Assembled PCs: Custom-built systems (except for individual component failure covered under warranty).
• Specific Screen Issues: For monitors/screens, a return is only applicable if there are 5 or more dead/non-luminous pixels.
• Final Sale Items: Any product marked as “Final Sale” at the time of purchase.

4. Return Procedure

To initiate a return, please follow these steps:

1. Contact Support: Email info@amtpc.com with your order number, item details, and the reason for the return.
2. Authorization: Once approved, we will provide you with a Return Authorization (RA) number.
3. Inspection: For defective claims, the product must be verified by our specialized technicians. No refund or exchange will be issued until the technical inspection is complete.
4. Data Responsibility: AMTPC is not responsible for any data loss. Please ensure all personal data is backed up and wiped before returning storage devices or PCs.

5. Shipping & Fees

• Damaged/Incorrect Items: If you receive a damaged or incorrect product, AMTPC will cover the return shipping costs. You must report damages within 24 hours of delivery.
• Change of Mind: For all other eligible returns, the customer is responsible for return shipping expenses.
• Non-Refundable Fees: Delivery and installation charges are non-refundable.
• Restocking Fee: AMTPC reserves the right to charge a restocking fee for items returned with damaged packaging or missing non-essential components.

6. Refund Process

• Approval: Once your return is inspected and approved, we will process your refund within 4 to 7 business days.
• Method: Refunds will be issued via the original payment method. Please note that your bank or credit card provider may take additional time to reflect the balance in your account.

7. Cancellations

If you wish to cancel your order, please email info@amtpc.com immediately. If the order has already been dispatched, the standard return procedure and shipping fees will apply.

8. Important Disclaimers

• Proof of Delivery: By signing the delivery receipt, the customer acknowledges the product is free of external physical damage (cracks, breaks, etc.). Claims for physical damage made after signing will not be eligible for return.
• Misuse: This policy does not cover defects resulting from misuse, poor electrical conditions, or unauthorized third-party repairs/installations.

Contact Us For any questions regarding your order, please reach out to our team: Email: info@amtpc.com Website: www.amtpc.com